Thank you very much for your detailed and honest feedback!
We’re delighted to hear that you’re happy with the craftsmanship, design, and our customer service — and that the international delivery arrived quickly and safely.
Regarding your comment about the slight chipping on the grinding stone:
The grinding stones in the Mia Mola mill are made from high-quality, natural Naxos basalt with a magnesium binder. Minor edge chipping can occasionally occur during manufacturing or shipping, but these are typically purely cosmetic and have no impact on function, safety, or durability. Every mill is carefully inspected before shipping to ensure it operates correctly.
As for the small black particles you noticed during your initial cleaning run with rice — this is a normal part of the break-in process for natural stone mills and is specifically addressed by the manufacturer in the official manual:
“To clean the mill, grind a handful of dry rice. Some fine abrasion from the millstones may occur — this is normal and will disappear after a short time.”
(Source: Kornkraft Mia Mola user manual)
After one or two cleaning runs, these particles should no longer appear. We recommend only using the mill for food preparation after this initial cleaning process is complete.
Please also rest assured:
If any real issue ever arises, we work closely with the manufacturer in Germany to find a fast and fair solution — and if necessary, we will of course replace the product free of charge.
Thank you again for your trust and for sharing your experience. Your feedback not only helps other customers, but also supports us in our goal of providing both high-quality products and reliable service.
Warm regards,
Your Löwen META Team
